Senior Career Retention Coach

About the role

Manage an assigned portfolio of ex-offender career-retention cases and provide structured employment retention, coaching, intervention and re-employment assistance for the required case-management period. The incumbent engages clients, employers and relevant stakeholders, maintains accurate case records and supports sustainable employment outcomes.

Key responsibilities

• Plan and conduct required monthly engagements with ex-offenders and employers through work-site visits, video or telephone consultations.

• Monitor work adaptation, performance, attendance and other employment-retention challenges and initiate appropriate follow-up actions.

• Implement required interventions promptly and escalate complex or high-risk cases.

• Coach ex-offenders on workplace behaviour, resilience, communication, problem solving, work ownership and sustainable employment.

• Assist unemployed clients or clients who lose employment with job search, interview preparation and re-emplacement support.

• Facilitate interviews and coordinate with employers and other stakeholders where required.

• Keep abreast of labour-market developments, national employment initiatives and skills-upgrading opportunities.

• Act as a key liaison among ex-offenders, employers, customer, Singapore Prison Service Reintegration Officers, social service agencies and other relevant parties for assigned cases.

• Maintain accurate and current case records, stakeholder interactions, statistical information and employment evidence in prescribed templates and systems.

• Prepare case updates and presentations for internal, quarterly or other required case reviews.

About you

• Minimum tertiary-level education.

• Have undertaken the relevant WSQ Career Advisory Programme or possess an equivalent/relevant qualification; Certified Career Advisor or equivalent is preferred.

• Minimum 2 years of experience related to case-management services or management/support of inmates or ex-offenders.

• Experience in employment services, career coaching, social services or rehabilitation is advantageous.

• Case management, career coaching, employment assistance and client engagement.

• Employer and stakeholder liaison, conflict resolution and timely intervention.

• Accurate documentation, case reporting, data entry and audit readiness.

• Strong communication, empathy, professional boundaries, resilience and judgement.

• Proficient Microsoft Office, particularly Excel.