Application Support Specialist (Payments)

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Application Support Specialist (Payments) for our client in Singapore which is a leading global investment bank.

This role is Application Support for Global Banking Real Time Payments Applications – primary responsibilities are identification and resolution of production incidents.

Responsibilities:

• Role responsible for L2 Application Real time Payments Production Support (Payment Support) within the Corporate Banking domain.

• Day to day production support of applications, health checks, and automation for BAU tasks.

• Server OS patches for vulnerability fixes. Mythos patches every week, identify right outage window for 24x7 active -passive apps.

• Role operates in a 24x7 support model, including shift work, weekends, and public holidays.

• This role is a senior individual contributor position with deep technical and operational ownership and does not include people management responsibilities.

• Finacle product knowledge will be best, payment functional knowledge, Sanctions, warehouse payments, various regulatory cut off knowledge is additional help.

Required Qualifications

• 7+ years of relevant IT experience i.e., Production or Release Support, ITIL, Technical Implementations, or equivalent

• Experience supporting high-availability, transaction-driven systems, preferably in payments, channels, or payment orchestration platforms

• Proven experience managing real-time production incidents and high-severity outages in a 24/7 environment

• Proven knowledge in some/all the following: JDBC, XML, JSON, Rabbit-MQ, XML, JDBC, MQ Micro Services & MuleSoft.

• Strong operating system knowledge in Unix and Windows including strong scripting skills

• Experience with Database technologies (examples Oracle, DB2 and PL/SQL) queries to support incident resolution.

• Experience of handling various production support roles (technical – L1/L2/L3) and hands-on experience in using at least 2-3 widely used monitoring / scheduling tools.

• Experience with troubleshooting, analysis, research, and resolution using advanced query, programming skills, conduct root cause analysis, and identify mitigations/risk, real-time restoration, triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period.

Desired Skills:

• Experience supporting Payments & Settlement systems, including APAC payment rails (RTGS, real-time, domestic/global payments).

• End-to-end exposure to Production Shared Services, including service analytics, monitoring governance, and capacity/availability management.

• Experience acting as a senior escalation point for critical, cross-functional production incidents.

• Recognized as a subject matter expert (SME), providing guidance and thought leadership without direct people management responsibility.