IT ENGINEER

About the role

This role provides comprehensive support for manufacturing systems, IT infrastructure, and technical operations. Supporting in the implementation, testing, deployment and maintenance of ERP, MES, WMS and other manufacturing-related systems, while maintaining IT infrastructure, managing IT assets, ensuring information security compliance, and coordinating IT projects across the organization.

Key responsibilities

• Support the implementation, testing, deployment and maintenance of ERP, MES, WMS and other manufacturing-related systems

• Coordinate User Acceptance Testing (UAT), document issues and follow up on system defects with Group IT and system vendors

• Assist with system configuration, user training, documentation and application support

• Work with Production, Engineering, Warehouse, Supply Chain, Finance and other departments to understand operational requirements

• Support system upgrades, enhancements and integration activities under the direction of the IT Manager and Group IT

• Maintain and troubleshoot computers, laptops, printers, network devices, software and other IT equipment

• Provide timely technical support to employees and resolve hardware, software, connectivity and access-related issues

• Maintain accurate IT asset inventories, software licence records and equipment assignment records

• Implement Group IT policies, cybersecurity controls, endpoint protection and user access management requirements

• Coordinate with the IT Manager and Group IT on system implementation and assigned IT projects

Requirements:

• Diploma or Degree in Information Technology, Computer Science, Information Systems or a related discipline, or equivalent relevant practical experience

• Relevant hands-on experience in IT operations, infrastructure support or application support

• Experience supporting ERP, MES, WMS or other manufacturing-related business systems

• Practical experience in system implementation, UAT, troubleshooting, user training or application maintenance

• Knowledge of computer hardware, networking, operating systems, user access management and IT security practices

• Strong analytical, problem-solving and troubleshooting abilities

• Able to work independently, prioritize tasks and respond effectively to urgent IT issues

• Manufacturing, semiconductor or precision engineering industry experience will be an advantage

• Experience working with Group IT teams, system integrators or external IT vendors will be an advantage