Education Specialist / Senior Education Specialist, Local Engagement

Manage and support the development of student recruitment efforts in Singapore for the institute by identifying new ways to attract new customers in the future

RESPONSIBILITIES:

Student Recruitment Operations

• To work with the Lead/Deputy Lead, Local Engagement, to manage and support the development of local student recruitment efforts for the institute by promoting the SIM brand-name and planning local student recruitment strategies.
• To supervise and guide the team to ensure operational needs and goals of the department are met (e.g. operations roster, compliance to policies and processes).
• To provide timely training and coaching to team members on a regular basis so as to achieve a high standard of service to customers.
• To attend to customers’ enquiries via walk-ins, phone, email, live chat during peak periods.
• To provide analysis of leads follow-up reports and suggest areas for improvement.
• Relay market knowledge: Monitor the state of the education market and competitor's performance, structure and share this knowledge with the team and the business

Leads Management

• Leverage data: Monitor key performance metrics on all steps of the sales conversion funnel and take action on this data, while constantly expanding and refining best practices.

Market Engagement & Project Management

• To understand the local education landscape and explore new developments.
• Collaborate with internal teams and external partners to conceptualize and plan events that align with the company's goals and objectives
• Manage the entire event lifecycle, from initial concept development to post-event evaluation. Coordinate logistics, timelines, and resources to ensure seamless execution and exceptional attendee experiences
• To plan and leverage community engagement to build awareness and brand name.

Corporate Engagement & Project Management

• Support the Lead in contacting, following up and maintaining relationships with corporate contacts.
• Arrange meetings, prepare materials, record notes and track follow-up actions.
• Maintain accurate corporate contact and CRM records and follow up on leads and enquiries.
• Coordinate Lunch & Learns session, corporate talks and engagement events, including registrations, venues, catering and materials.
• Manage the entire event lifecycle, from initial concept development to post-event evaluation. Coordinate logistics, timelines, speakers, vendors and internal stakeholders to ensure seamless execution and exceptional attendee experiences
• Manage post-event follow-up and attendance records.
• To understand the local education landscape and explore new developments for corporate engagement.

JOB REQUIREMENTS

Academic Education and Work Experience

• Bachelor’s degree with 0-5 years of relevant working experience, preferably in sales, marketing or customer service
• Experience in planning and executing recruitment events, school talks, open houses or outreach campaigns.
• Experience in customer service and sales-conversion processes.
• Good understanding of Singapore’s higher education landscape.
• Strong stakeholder-management, communication and presentation skills, with the ability to collaborate effectively with internal departments, academic partners and external vendors.
• Results-oriented, analytical, self-motivated and able to take initiative.
• Able to work on weekends or weekday evenings when required.
• Prior student recruitment experience and a strong network among schools and education partners in Singapore are preferred.

Personal Attributes

• Well-developed diplomacy skills and ability to handle expansive and diverse customers
• Patient personality with excellent service mindset
• Good interpersonal skill with a high level of initiative and drive