Customer Relations Officer / Technical Support Specialist (Print Solutions) #HDC1

Turn your technical know-how into exceptional customer experiences!

Are you passionate about customer service and interested in print technology? Join a dynamic team where you can combine customer engagement, technical troubleshooting and hands-on support to help businesses keep their print operations running smoothly.

We are looking for a service-oriented professional who can communicate confidently with customers, provide on-site support and is willing to develop technical skills while delivering an excellent customer experience.

What You’ll Be Doing

• Install & Configure: Set up multifunction devices (MFDs), related software and printing equipment at customer sites to ensure smooth operation and readiness for use.
• Empower Customers: Conduct user training on printing, scanning and equipment operations, helping customers use the systems confidently and efficiently.
• Troubleshoot & Resolve: Diagnose and address basic printing, scanning and connectivity issues remotely or on-site, escalating more complex technical matters when necessary.
• Manage Print Solutions: Install and configure EPBB and Digital Front End (DFE) systems, including network connectivity and workflow settings.
• Provide Technical Guidance: Train customer operators on DFE platforms, job submission, output settings and everyday production print workflows.
• Deliver Service Excellence: Follow established service standards, corporate guidelines and service-level requirements while maintaining strong customer relationships.

What We’re Looking For

• Minimum 2–3 years of experience in technical field service, technical support or a customer-facing technical role.
• Hands-on experience with multifunction device installation, configuration and basic troubleshooting.
• Background in offset printing, offset press operations or production print environments is highly advantageous.
• Confident communication and presentation skills, with the ability to explain technical concepts clearly and conduct customer training.
• A customer-focused mindset with strong ownership, attention to detail and a proactive approach to problem-solving.
• Comfortable working independently at customer premises and managing service tasks responsibly.
• Willingness and ability to learn new technical skills, with a strong commitment to service quality and continuous improvement.

Why Consider This Opportunity?

✨ Combine customer interaction with practical technical experience.

✨ Build your expertise in print technology, equipment configuration and digital print workflows.

✨ Make a meaningful impact by helping customers resolve issues and get the most out of their print solutions.

📩 Interested in this opportunity? Send your updated resume to [email protected] to find out more!

Leon Leong De Cong
R1551708
Recruit Express Pte Ltd
EA License No. 99C4599