customer service executive

Company Overview

CGS specializes in door-to-door project cargo transport and international freight forwarding, handling complex logistics for power plants and petrochemical projects by land, air, and sea with a focus on safety, professionalism, timely delivery, and competitive rates.

Job Summary

Manage and optimize transportation operations by coordinating driver schedules, tracking shipments, and ensuring timely, cost-effective delivery of goods while maintaining clear communication with customers and internal teams.

Responsibilities

• Coordinate daily transportation operations to ensure efficient shipment processing through PSA Pornet and Jurong Port online platforms
• Communicate proactively with customers to provide shipment updates and resolve delivery issues
• Verify availability and accuracy of all relevant shipment documents, including import permits, BL/PL, export booking references, storing/release orders, shipping orders, POD, ASN, and UCI
• Obtain detailed shipment information from Shipping Agents, Port of Singapore Authority, and customers to support smooth operations
• Monitor import/export shipments and domestic transport closely to prevent extra costs such as PSA or port storage rent, direct surcharge fees, and container demurrage/detention charges
• Secure hardcopy acknowledgments from clients for any additional shipment-related costs
• Report operational problems promptly to the Head of Department for timely resolution
• Ensure all Proof of Delivery (POD) documents are collected from drivers and submitted to customers within three days
• Collaborate closely with traffic controllers to monitor and ensure on-time daily delivery of containers and cargo

Required competencies and certifications

• Minimum “N” level or equivalent qualification
• At least 3-4 years of relevant experience in transportation or logistics operations

Preferred competencies and qualifications

[None provided]

Other Information

Working Hours

• Monday to Friday: 0800hrs – 1730hrs (Lunch 1200hrs – 1300hrs), work from office
• Saturday: 0800hrs – 1230hrs, work from home

• Note: The original JD included a nationality requirement stating "Qualified candidates must hold Singaporean citizenship, Permanent Residency (PR) ONLY>