Regional Operations Systems Executive [EL]

• Support regional freight forwarding operations and act as a key liaison between customers, internal operations teams, and external service providers.
• Coordinate operational activities involving air freight or ocean freight, with additional support for trucking and related logistics services where required.
• Respond to customer enquiries, monitor outstanding requests, and coordinate with relevant teams to facilitate timely resolution.
• Manage communications and stakeholder expectations to support service delivery and meet agreed operational deadlines.
• Coordinate daily, weekly, and monthly customer KPI reporting, ensuring information is accurate, complete, and submitted on time.
• Monitor operational performance and work with the Operations Manager to identify service gaps and improvement opportunities.
• Prepare and update SOPs, operational guidelines, and process flowcharts to support consistent service delivery across regional locations.
• Coordinate process changes and communicate new customer requirements to relevant operational teams.
• Organize and conduct internal operational training or briefings to support implementation of updated procedures and customer requirements.
• Work with IT teams to coordinate system enhancement requests, integration requirements, testing, and operational issue resolution.
• Support UAT and other testing activities for system upgrades or new project implementations.
• Assist with quotations and other operational documentation when required.
• Support regional projects, operational reviews, and cross-country process alignment initiatives.
• Maintain constructive customer relationships through responsive communication, accurate follow-up, and effective coordination.
• Undertake overseas travel when necessary for customer meetings, regional coordination, or project support.

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