Regional Freight Operations Executive [EL]

Regional Process Management

• Coordinate with regional operations teams and relevant stakeholders to support consistent execution of freight forwarding and logistics processes.
• Develop, document, review, and maintain SOPs, work instructions, and process flowcharts in accordance with operational and customer requirements.
• Review existing workflows and collaborate with the Operations Manager to identify process gaps, improve efficiency, and implement standardized procedures.
• Facilitate communication and alignment between internal departments, customers, and external service providers.
• Support the implementation of new customer requirements and regional operational changes through process updates, briefings, and training.

Systems and Project Coordination

• Liaise with IT teams and relevant business users to communicate system enhancement requirements and support integration initiatives.
• Coordinate system testing, UAT activities, test documentation, defect tracking, and follow-up actions for IT projects.
• Support the identification and resolution of system-related operational issues in collaboration with IT and operations teams.
• Assist with project coordination, stakeholder communication, timeline monitoring, and implementation follow-up.
• Support the adoption of system enhancements and process changes across relevant operational teams.

Customer and Operational Support

• Serve as a coordination point for customer communications and operational matters, ensuring requests and issues are followed up promptly.
• Prepare and maintain daily, weekly, and monthly KPI reports and other operational performance updates for customers.
• Monitor agreed service performance indicators and support the preparation of improvement plans where required.
• Assist with customer-related quotations and other operational requests when necessary.
• Maintain professional working relationships with customers, internal stakeholders, and regional teams.
• Travel overseas when required for regional projects, operational alignment, system implementation, or training.

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