Regional Program Senior Executive [EL]

1. Team and Stakeholder Management

• Coordinate with internal teams and external stakeholders to support effective account management and operational efficiency.
• Share best practices, lessons learned, and standardized procedures across the team to promote consistency and operational excellence.
• Support automation, digitalization, and continuous improvement initiatives to enhance team productivity and process efficiency.
• Collaborate with cross-functional teams across the Asia-Pacific (APAC) region to facilitate alignment and effective program execution.

2. Customer and Regional Operations Management

• Support daily operational activities, including execution planning, resource utilization, knowledge management, and stakeholder communications.
• Coordinate customer engagement activities, including business reviews and performance review meetings, to monitor progress and align on operational priorities.
• Track key performance indicators (KPIs), improvement targets, and business outcomes, and support the implementation of process improvements across regional markets.
• Identify operational gaps and improvement opportunities, recommend practical solutions, and support the standardization of business processes to enhance performance.
• Work closely with internal and external stakeholders to support customer satisfaction, operational stability, and business growth initiatives.
• Improve data management, information flows, and operational reporting to support accurate and timely decision-making.
• Support strategic and resource planning based on forecasts, seasonal demand, and peak-period requirements.
• Analyse, map, and document existing and future business processes in accordance with regional standardization frameworks and operational requirements.
• Assist in preparing Quarterly Business Review (QBR) presentations, performance summaries, and supporting materials.
• Coordinate with implementation teams on project activities and execution to facilitate smooth customer onboarding and transition.
• Monitor relevant APAC market developments, identify potential operational risks, and support the preparation of mitigation plans for customer communication and follow-up.
• Undertake additional duties and projects as assigned.

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