Client Experience & Admin Associate

Job Description:

We are looking for a detail-oriented and friendly Client Experience & Admin Associate to join our team. This role involves a mix of administrative support and customer service, working closely with both retail and corporate clients.

Key Responsibilities

Administrative Duties

• Handle general administrative tasks
• Support daily operations to ensure timely and accurate fulfilment of orders
• Manage order tracking and internal coordination

Customer Service

• Respond to customer enquiries via email, WhatsApp, telephone and social media.
• Liaise with customers on orders, including corporate and retail clients
• Provide timely updates and ensure a smooth customer experience.
• Record details of enquiries and customer interactions including actions taken in the system.

Bridal & Event Support

• Assist bridal customers with enquiries
• Recommend suitable floral concepts and décor ideas
• Prepare and share proposal decks

Sales & Coordination

• Follow up on leads and enquiries
• Coordinate with internal team on order fulfilment

Invoicing & Documentation

• Prepare invoices and quotations
• Maintain proper records of orders and client communications

What We’re Looking For

• Friendly, organised, and detail-oriented
• Strong communication skills (written & verbal)
• Comfortable handling customer enquiries via WhatsApp and email
• Able to multitask and work in a fast-paced environment
• Proactive and willing to learn

Job Types: Full-time, Fresh Graduate

Benefits:

• Employee discount
• Promotion to permanent employee

Work Location: In person

Job Types: Full-time, Permanent, Fresh Graduate

Pay: $2,000.00 - $3,500.00 per month

Benefits:

• Employee discount
• Promotion to permanent employee

Work Location: In person