Administrative Assistant

The Administrative Assistant runs the front-of-house and administrative operations of the Andrology Laboratory so that laboratory staff can focus on testing and sample processing. The role covers patient registration, appointment scheduling, sample reception and identity verification, billing, records management and general administrative support. The role does not perform laboratory testing or sample analysis.

What You'll be Responsible For

• Register patients, verify identity and schedule appointments for semen analysis, sperm preparation and sperm freezing.
• Brief patients on test preparation and sample collection, and handle enquiries with discretion.
• Receive samples, check labels, request forms and consent forms, and record collection and receipt times before handover to laboratory staff.
• Enter patient and test data into the laboratory system and dispatch authorised reports to referring doctors.
• File and archive patient records, and maintain the sperm storage register and renewal reminders.
• Prepare invoices, collect payments and perform daily reconciliation.
• Order consumables, liaise with vendors and couriers, and maintain equipment and administrative logs.
• Support document control, audits and licensing inspections, in compliance with laboratory SOPs, MOH and HCSA requirements, and PDPA.
• Carry out any other duties assigned.

The Experience and Expertise You’ll Bring

• Diploma in any discipline.
• At least 3 year of administrative or patient service experience, preferably in a clinic or laboratory.
• Meticulous with data entry and documentation.
• Discreet in handling sensitive and confidential patient matters.
• Proficient in Microsoft Office and comfortable handling payments.