FOOD SERVICES CREW LEADER

Job Summary

You will deliver excellent food and beverage service by understanding menu items, ensuring timely and accurate order delivery, maintaining table and service area cleanliness, supporting team members, and promptly addressing guest concerns to maximize guest satisfaction.

Responsibilities

• Learn and explain all food and beverage menu items, including ingredients, preparation methods, portion sizes, and presentation to enhance guest satisfaction
• Deliver food and beverages promptly and accurately to guests and confirm their satisfaction
• Maintain tables properly by providing water service and pre-bussing to ensure a clean dining environment
• Process guest payments accurately and provide proof of payment in a timely manner
• Communicate respectfully and clearly with chefs and kitchen staff to coordinate service
• Collaborate with team members to complete tasks efficiently and ensure guest satisfaction before, during, and after service
• Report guest issues or complaints to management promptly for resolution
• Clean and maintain service tools and service areas to uphold hygiene standards
• Stock and prepare service-related items to ensure smooth operations
• Maintain the cleanliness and full operational condition of the restaurant, equipment, and interiors

Preferred competencies and qualifications

• Ability to speak English well to communicate effectively with guests and team members
• Previous experience in food and beverage service is preferred
• Willingness to learn and adapt to new tasks and procedures
• Good communication and interpersonal skills to engage positively with guests and colleagues