-NEW- Sales Surveillance Specialist (Financial Services)

Job Responsibilities:

· Administer the MAS Balanced Scorecard (BSC) and conduct risk frameworks, ensuring compliance with regulatory requirements and internal sales advisory standards.

· Conduct pre- and post-transaction sales quality reviews, including sales documentation checks, client surveys and BSC validation.

· Review mystery shopping findings, assess infractions based on materiality and conduct trend analysis to recommend improvement measures.

· Assess policy replacement appeals from agency representatives and recommend appropriate outcomes in a fair, consistent and timely manner.

· Review customer call-backs conducted by agency leaders and recommend corrective actions for any identified gaps.

· Monitor sales representatives’ completion of required coaching, training and joint fieldwork activities.

· Collaborate with internal stakeholders, including Learning & Development, to strengthen sales advisory practices and improve business quality.

· Support agency engagement, address queries, drive quality improvement initiatives and undertake ad-hoc reviews or projects as required.

· Adhoc tasks and projects as assigned

Job Requirements

· Minimum Degree in a related discipline

· Minimum 3 years of relevant experience

· Able to start immediately or within short notice

Interested candidates, kindly email your detailed resumes in MS word format to [email protected]

Attention to Joseph Koh Wei Jie(R1873431)

Shortlisted candidates will be notified

www.ambition.com.sg

EA Registration Number: R1873431

Data provided is for recruitment purposes only

Business Registration Number:200611680D. License Number: 10C5117