-NEW- 12 Months Customer Care/ Customer Service Officer

Job Responsibilities:

· Manage and respond to customer enquiries received through various digital channels, including voice and non-voice platforms, ensuring timely, accurate and effective resolution to achieve high levels of customer satisfaction.

· Attend to customer enquiries, feedback and complaints relating to high consumption, billing discrepancies, bill presentation, account opening and termination, bill adjustments, and other account or service-related matters.

· Investigate customer concerns, provide appropriate solutions and follow up on outstanding cases to ensure issues are resolved within the required service standards.

· Ensure individual productivity, service quality and performance targets are consistently achieved while adhering to established operational procedures and guidelines.

· Collaborate with relevant internal teams where necessary to facilitate issue resolution and enhance the overall customer experience.

· Undertake other ad-hoc administrative and operational duties as assigned.

· Adhoc tasks and projects as assigned

Job Requirements

· Minimum Diploma in a related discipline

· Minimum 1 years of relevant experience

· Able to start immediately or within short notice

Interested candidates, kindly email your detailed resumes in MS word format to [email protected]

Attention to Joseph Koh Wei Jie(R1873431)

Shortlisted candidates will be notified

www.ambition.com.sg

EA Registration Number: R1873431

Data provided is for recruitment purposes only

Business Registration Number:200611680D. License Number: 10C5117