Assistant Sales Manager

Job Purpose

We are seeking a motivated and service-oriented Assistant Sales Manager to join our team a serviced apartment in Singapore. This role is ideal for a proactive individual looking to build a career in Hospitality Sales while managing a focused portfolio of clients.

The Assistant Sales Manager will assist in growing the property’s revenue through targeted sales activities, relationship management, and effective coordination with internal teams.

Primary Responsibilities

Sales Support

· Achieve daily targeted number of sales calls with effectiveness

· Develop business leads for the apartment on a weekly basis

· Prepare monthly list of accounts to penetrate for the following month

· Plan a minimum of 2 site inspections/entertainment meetings per week to qualified potential accounts or new accounts

· Monitor competitors’ rate strategy, account penetration and marketing activities to maintain a competitive edge

· Fully responsible of accounts under his/her management, including contracting, updating profile and renewing contracts

· Update management on VIP arrivals, meet and greet accordingly

· Up-sell, cross-sell and promote Apartment facilities & services at every available opportunity in order to maximize sales revenue

· Conduct negotiations to achieve the best profit and rates for the apartment

· Attend apartment clients and local community business events to network and maintain high visibility

· Maintain complete knowledge of the following (to include but not limited to):

- All Serviced Apartment features / services, hours of operation

- Safety guidelines and evacuation plan

· Answer incoming phone calls in a pleasant manner using our telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure

· Manage and develop a portfolio of corporate accounts, focusing on client retention and growth.

· Identify new business opportunities through market research, networking, and proactive outreach.

· Prepare and deliver proposals, quotations, and contracts to clients.

· Coordinate with the reservations and front office teams to ensure a seamless guest experience.

· Prepare reports, maintain proper records and filing system in accordance to our sales administration process

· Maintain gifts inventory and coordinate the sending of gifts to clients

· Promote positive relations with clients and attend to all requests expediently and courteously

· Acknowledge and handle clients’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management

· Contribute to monthly sales reports and performance reviews.

Other Responsibilities

· Be fully conversant with hotel fire & life safety/emergency procedures

· Attend all briefings, meetings and trainings as assigned by management

· Maintain a high standard of personal appearance and hygiene at all times

· Perform other reasonable duties assigned by the assigned by the Management