Store Director (Retail Operations) | Up to $6,000 + AWS + Incentives | Islandwide

Job Overview

We are seeking an experienced and commercially driven Store Director to oversee retail operations and drive consistent service and operational excellence across a growing islandwide retail network.

This is a hands-on, multi-outlet operations role suited to candidates from established retail or F&B chains with experience managing high-volume stores, improving operational processes and driving business performance.

You will work closely with Cluster Managers and frontline teams to strengthen store standards, improve customer experience and implement operational improvements across multiple outlets.

Salary & Benefits

• Basic Salary: Up to $6,000/month, depending on experience.

• Monthly Performance Incentives: Indicatively $500 upon achieving monthly KPIs, with potential to earn up to $1,200.

• 5-day work week.

• Opportunity to lead operational improvements across a growing retail network.

Key Responsibilities

1. Retail Operations & Standards

• Develop, document and implement consistent operating procedures across all retail outlets.

• Standardise daily operations, including store opening and closing, customer service, product dispensing and order fulfilment.

• Identify operational gaps and implement improvements to enhance efficiency and productivity.

2. Store Audits & Performance Management

• Establish store audit frameworks, compliance checklists and performance scorecards.

• Conduct regular outlet visits and audits to ensure operational standards are consistently maintained.

• Monitor key performance indicators, including sales conversion, average transaction value, product category performance and staff productivity.

• Analyse performance trends and work with Cluster Managers to implement improvement plans.

3. Customer Experience & Service Excellence

• Monitor customer feedback and satisfaction trends to identify service gaps.

• Investigate recurring customer complaints and identify root causes.

• Drive service recovery initiatives and improvements to enhance the overall customer experience.

4. Business Expansion & Project Management

• Lead operational readiness for new store openings, relocations and renovations.

• Coordinate with laboratory and supply chain teams to ensure timely order fulfilment, stock accuracy and smooth store operations.

• Pilot new operational initiatives, tools and retail formats before implementing successful practices across the network.

5. Training & Team Development

• Develop and implement frontline training and onboarding programmes.

• Work closely with Cluster Managers to strengthen employees' product knowledge, service standards and operational capabilities.

• Share best practices across outlets to improve overall store performance.

Job Requirements

• Diploma or Degree in Business, Retail Management, Hospitality or a related discipline preferred.

• Minimum 5 years of relevant experience in retail or F&B operations, preferably within established multi-outlet or chain businesses.

• Experience overseeing multiple outlets, high-volume stores or large-scale retail operations is highly advantageous.

• Strong understanding of retail operations, SOP implementation, store audits and performance management.

• Proven ability to analyse sales and operational data and translate findings into actionable improvements.

• Strong leadership, stakeholder management and problem-solving skills.

• Excellent command of spoken and written English for communicating with management, frontline teams and customers. Additional language proficiency is an advantage when supporting a diverse customer base.

• Proficient in Microsoft Office and comfortable working with operational reports and performance dashboards.

• Willing to travel between outlets islandwide and spend several days each week on-site.

• Hands-on, adaptable and comfortable working in a fast-paced retail environment.
  

Working Arrangements

• Work Location: Islandwide (multiple retail outlets).

• Working Hours: 44 hours per week.

• Work Week: 5 days, including rostered Saturdays, Sundays and Public Holidays.

• Shifts: Rotating shifts based on operational requirements:

  • Full Shift: 11:00am – 10:00pm (2-hour break)

  • Opening Shift: 10:45am – 8:45pm

  • Closing Shift: 12:00pm – 11:00pm
    

How to Apply

Interested candidates may submit their updated resume to:

📧 [email protected]
📱 WhatsApp: +65 9488 7221

Please include your current/last drawn salary, expected salary, relevant multi-outlet management experience and availability.

Only shortlisted candidates will be notified.

CREW by HRNet | HRnet Ventures Pte Ltd (24C2435)
Nynn Peck | Outsourcing Team