Customer Service & Spare parts Officer

Job Description

We are looking for a responsible, organised and service-oriented individual to join our Service Department as a Customer Service & Spare Parts Officer.

The successful candidate will be responsible for handling customer service enquiries, coordinating service appointments, and managing spare parts inventory to ensure smooth daily service operations and a positive customer experience.

Key Responsibilities

Customer Service & Service Coordination

• Handle incoming customer enquiries through phone calls, emails and WhatsApp.

• Attend to customer requests, service complaints and product-related enquiries professionally.

• Arrange and coordinate technician service appointments and follow-ups.

• Liaise with customers regarding service schedules, repair progress and service status.

• Maintain accurate customer records and update service job information in the system.

• Provide administrative support to the Service Department.

Spare Parts & Inventory Management

• Manage daily spare parts inventory, including receiving, issuing and stock replenishment.

• Perform stock checks and maintain accurate inventory records.

• Prepare and arrange spare parts for technicians' daily service assignments.

• Monitor spare parts availability and follow up on outstanding orders.

• Assist with spare parts ordering, receiving and stock reconciliation.

• Ensure proper storage, labelling and organisation of spare parts.

Job Requirements

• Minimum GCE 'N' / 'O' Level or higher.

• 1–2 years of experience in customer service, inventory or administrative operations preferred.

• Good communication and interpersonal skills.

• Proficient in Microsoft Office (Excel, Word and Outlook).

• Good organisational skills with attention to detail.

• Able to multitask and work independently in a fast-paced environment.

• Responsible, proactive and willing to learn.

• Experience in inventory management or spare parts handling will be an added advantage.