IT Asset Management (ITAM) Technician

About Job

• Manage the end-to-end lifecycle of IT assets, including the provisioning, deployment, and redeployment of devices based on specific client requests.

• Install and configure operating systems, security software, and peripheral applications to ensure devices are fully customized prior to shipment.

• Execute hardware and OS onboarding and off-boarding procedures for clients' new hires and departing employees.

• Oversee shipping and receiving logistics for client assets, maintain precise inventory records, and conduct bi-weekly physical cycle counts.

• Collaborate with internal hardware repair teams to troubleshoot deployment issues and coordinate both warranty and non-warranty repairs.

• Validate customized system images against strict quality guidelines and partner with sales teams to ensure compliance with changing customer expectations.

Skills and Requirements

• Minimum of 1 year of experience in IT Access/Asset Management (ITAM) coupled with 1-2+ years in a customer service or customer relations role.

• Familiarity with inventory tracking platforms, with specific experience using NetSuite being highly preferred.

• Solid understanding of IT logistics, hardware troubleshooting, operating system configurations, and routine data entry.

• Strong organizational skills with the ability to multitask, meet strict deadlines, and maintain a high level of attention to detail.

  To apply online please use the 'apply' function, alternatively you may contact Sophia Lim at 9248 7488.

  (EA: 94C3609/ R26163753 )