Call Centre Agent (UBI)

Call Centre Agent

Responsibilities:

· Handle customer service hotline, emailsand/or chats, and provide first level of support.

· Provide quality customer service communications(i.e. incident isolation, troubleshooting, recovery, and resolution).

· Listen, probe and question in order toclarify and understand customer needs.

· Any other ad-hoc tasks assigned.

Requirements:

· GCE O Level and above qualification.

· At least 1 year of experience incontact centre or service industry.

· Savvy with computer and mobile phoneusage.

· Able to commit to shift work of fivedays per week on roster basis from Mondays to Sundays. Off and rest days willnot be fixed. Working hours would be either from 9:00am to 6:00pm or 1:00pm to10:00pm.

Additional Information:

· Monthly basic salary ranges from $2,000to $2,350

· Incentives of up to $100 provided forgood performance, according to established KPI(s)

· Training is provided

· 12 weeks probation

· Work location: 3015A Ubi Road 1 #03-01,Singapore 408705