Order Fulfilment Assistant

Company Overview

Incorporated in 1996, the company specializes in supplying fresh and frozen pork, including free-range pork and delicatessen products like hams and sausages. It also operates in food manufacturing, cold storage, wholesale, distribution, and import.

Job Summary

You will manage customer and internal order processing, handle sales enquiries via calls, emails, and fax, update orders in the system, and coordinate production job cards to support smooth operations.

Responsibilities

• Process incoming orders from customers and internal teams accurately to ensure timely fulfilment
• Respond promptly to sales enquiries via calls, emails, and fax to maintain effective communication
• Update and maintain order information in the ordering system to ensure data accuracy
• Generate and process job cards for production based on keyed-in orders to facilitate manufacturing workflow
• Perform additional administrative or operational duties as assigned by supervisors to support team needs
• Communicate clearly and maintain meticulous administrative records to support order processing and reporting
• Adapt to work schedules including a 5-day workweek with one weekend and rotating public holidays to meet operational demands

Preferred competencies and qualifications

• Completion of GCE O or N Level or ITE certification with preferably 1 year of relevant work experience