Door Host/Hostess

Job scope and requirements:

• Work closely with Operations, Bar, and Floor teams to ensure seamless execution of table service.

• Represent the brand’s image, values, and service standards at all times while on duty.

• Be responsible for taking reservations, responding to any guest requests (Email)

• Greet each guest warmly. Be helpful, welcoming and pleasant towards each Guest.

• Seat the guests in the restaurant according to designated plans. Seat Guests evenly and fairly.

• Personalize each guest experience by using the guests names where known. Acknowledge each special occasion where known. Pass on the relevant guest information to the Captains and Server Attendants.

• Thank Guests for patronising the Restaurant as they leave.

• Maintain the guests' profiles and history, taken note of all special occasions and dates for example birthdays, wedding anniversaries, etc.

• Relay all Guest comments to the Manager and Assistant Manager.

• Carry out any other duties as assigned by the supervisor.

• Simple floor service when possible

Requirements

• Strong interpersonal and communication skills.

• Confident, polished, and well-presented with a natural ability to engage guest.

• Ability to work flexible hours, including nights, weekends, and public holidays.

• Calm and professional under pressure in a fast-paced environment.

• Passion for hospitality and premium guest experiences.

• Prior experience in PR, guest relations or hospitality is an advantage.

• Minimum Secondary school education with "O" Level passes; Diploma in any field is an advantage

• Possess a well-groomed, clean and professional appearance