Manager

Key Responsibilities

1. Staff Management

• Recruit, interview, onboard and train foot massage therapists and front‑desk staff.
• Create weekly / monthly staff shift rosters; manage attendance, leave and performance reviews.
• Monitor therapist service quality, massage technique consistency and service standard compliance.
• Coach team; resolve staff conflicts; motivate team to hit service & sales KPIs.
• Conduct regular hygiene and technique refresh training for therapists.

2. Daily Salon Operations

• Manage end‑to‑end daily opening‑to‑closing procedures.
• Oversee booking system, walk‑in guest flow, appointment arrangement and wait‑time control.
• Strictly enforce hygiene & sanitation rules: disinfection of foot basins, towels, massage tools, treatment rooms and public areas.
• Inspect workplace safety; report equipment breakdowns for repair.
• Control operating costs: manage consumption of massage oil, lotion, foot bath supplies, towels and inventory replenishment.

3. Customer Experience & Complaints Handling

• Set customer service standards for front desk and therapists.
• Handle escalated guest complaints, service disputes and unsatisfactory massage feedback; resolve issues promptly.
• Collect guest feedback, summarise problems and implement improvement actions.
• Monitor guest satisfaction, repeat‑customer rate.

4. Sales & Business Target

• Work toward monthly store revenue, membership package and service upsell targets.
• Guide team on proper membership / service promotion (without aggressive hard‑selling).
• Analyse daily / monthly sales reports; adjust operation strategy to improve turnover.

5. Compliance & Administration

• Ensure full compliance with local health, business, labour and licensing regulations for massage establishments.
• Keep operation records, staff documents and salon permits up‑to‑date.
• Report store performance, issues and proposals to business owner / head office regularly.