IWAY Compliance Manager, Ikano Retail

About the job

IWAY is the IKEA supplier code of conduct, promoting responsible working conditions, human rights and environmental practices. As IWAY Procurement Manager, you will lead the IWAY programme across Singapore, Malaysia, Thailand, the Philippines and Mexico. You will work closely with procurement teams, contract owners, suppliers and qualified verifiers to identify risks, address findings and strengthen compliance.

Your primary assignment:

• Own delivery of the annual risk-based IWAY plan. Maintain the supplier and operating-unit register, validate country risk assessments and address gaps in coverage, prioritising critical-risk suppliers;
• Guide contract owners on IWAY scope, signed IWAY Compliance Commitments and verification of applicable IWAY Must requirements before sourcing approval. Monitor IWAY Basic implementation and reassess material changes;
• Plan supplier self-assessments and coordinate risk-based verification with qualified internal and third-party auditors, including on-site verification where required. Verify independently within your approved scope;
• Review evidence, challenge root causes and track corrective actions and deadlines. Work with contract owners to follow up on supplier actions, arrange qualified verification before closing findings, and monitor recurrence;
• Escalate IWAY Must deviations and other serious cases promptly. Support business-led investigations and remediation with Legal and relevant specialists, protecting workers and handling sensitive information confidentially;
• Report on supplier risk, verification coverage, overdue actions and repeat findings. Prepare recommendations and support exception requests for the IWAY Council, and contribute to reporting to Inter IKEA;
• Train contract owners and country procurement teams, prepare contract owners to accompany external auditors on supplier visits, and improve guidance and tools for tracking findings.

Your profile

• You have a relevant qualification or equivalent experience, with a proven track record in supplier compliance, responsible sourcing or social audit programmes across multiple markets;
• You have a strong understanding of labour and human rights risks, workplace health and safety, environmental management and business ethics, with experience in IWAY or a comparable supplier standard being an advantage;
• You can plan risk-based assessments, evaluate audit evidence and corrective action plans, identify root causes, determine appropriate verification and closure evidence, and exercise sound judgement when escalating sensitive cases;
• You can influence and collaborate with suppliers and business owners across cultures, deliver practical training, translate compliance insights into clear recommendations, and are motivated by IKEA values to continuously improve working conditions and responsible sourcing.