Studio Operations Assistant

Job Description

We are looking for a friendly, responsible andservice-oriented Studio Operations Assistant to support the dailyoperations of our Pilates studio.

This is an entry-level position suitable forindividuals who enjoy interacting with people and are interested in working ina fitness, wellness or customer service environment.

You will support the studio team in providing a welcomingexperience for members and guests, while assisting with basic front desk,administrative and studio operational duties.

Training and guidance will be provided.

Key Responsibilities

Front Desk & Member Service

• Welcome members and guests upon arrival
• Assist with member check-ins and attendance
• Answer basic enquiries regarding classes, schedules and studio services
• Assist new or trial members with basic studio orientation
• Provide friendly and professional customer service

Booking & Administrative Support

• Assist with class bookings, appointment scheduling and cancellations
• Respond to WhatsApp, phone and email enquiries
• Maintain accurate member and attendance records
• Assist with basic membership and package administration
• Update relevant information in the studio system when required
• Support simple administrative and reporting duties

Membership & Sales Support

• Assist with enquiries from potential members and trial customers
• Follow up on leads and customer enquiries when assigned
• Provide basic information on available classes, packages and services
• Support studio promotions, campaigns and member activities
• Assist the team with member engagement and retention activities

This is primarily a service and support role and doesnot require aggressive selling.

Studio Operations

• Assist with studio opening and closing procedures according to roster
• Help maintain the cleanliness and presentation of the reception and common areas
• Ensure towels, refreshments, amenities and basic supplies are properly maintained
• Assist with simple stock and inventory checks
• Coordinate with instructors, cleaners and other team members when required
• Report any operational or member issues to the relevant supervisor

Studio & Community Support

• Assist with member activities and studio events
• Help maintain a welcoming and positive studio environment
• Support the team in creating a friendly and professional member experience
• Represent the studio in a professional and courteous manner

Requirements

We are looking for someone who:

• Is friendly, approachable and comfortable interacting with people
• Has good communication and customer service skills
• Is responsible, organised and punctual
• Is willing to learn and take instructions
• Can handle basic administrative duties
• Is comfortable using WhatsApp, email and basic computer applications
• Can work independently on simple assigned tasks and as part of a team
• Has an interest in fitness, wellness, Pilates or customer service

Fresh graduates and entry-level candidates are welcome toapply.

Previous experience in customer service, hospitality,retail, fitness, wellness or front desk operations is an advantage but notrequired.

Working Arrangement

• 5-day or roster-based work arrangement
• Weekend and evening shifts may be required depending on roster
• Studio-based position
• Opening and closing shifts may apply

Growth Opportunities

As you gain experience, there may be opportunities to takeon additional responsibilities in:

• Studio operations
• Member engagement
• Membership and sales support
• Events and community activities
• Wellness and fitness programmes

Salary & Benefits

• Competitive entry-level salary package
• Staff wellness and training benefits
• Exposure to Pilates, fitness and wellness operations
• Training and development opportunities
• Career progression opportunities within the company

Apply Now

If you enjoy working with people and would like to start ordevelop your career in the fitness and wellness industry, we would be happy tohear from you.

Pleasesubmit your CV through this portal or WhatsApp us at 89877842