Customer Service Officer (Air Import) #10521

Job Description

• Industry/ Organization Type: Logistics/ Transportation
• Position Title: Customer Service Officer (Air Import)
• Working Location: Ubi
• Working Hours: 5.5 days (Saturdays (if required) is WFH) (Mon to Fri: 8.00am – 5:00pm) (Sat: 8.30am – 12.00pm)
• Salary Package: Basic + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Handle phone and email enquiries from overseas agents and clients.
• Coordinate inbound and drop air freight shipments with internal teams and overseas agents.
• Arrange flight bookings based on client preferences, profitability and arrival schedules.
• Provide clients with flight details, shipping documents and delivery schedules.
• Monitor shipment departures, arrivals and customs clearance to avoid terminal storage charges.
• Follow up on delays or offloaded shipments and keep clients updated.
• Coordinate with Operations and vendors on delivery arrangements, site facilities and client requirements.
• Provide pre-alert documents and obtain information required for permit declarations and surveys.
• Resolve rate discrepancies and submit claims to overseas agents on behalf of clients when required.
• Issue invoices for inbound and drop air freight shipments and related jobs.
• Coordinate project work requests with Operations.
• Maintain project inventory records with Operations and provide timely updates to M&P.
• Update project milestones in CargoWise One (CW1) and ensure they are reflected in the 4PL portal.
• Other ad-hoc duties which may be assigned.

APPLY NOW!!!

• Minimum 1 year of relevant experience.
• Proficiency in Microsoft Office.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #10521 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

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