Product Technical Marketing Engineer

Job Summary

• This role is responsible for leading teams/projects to solve common and complex business issues, by leveraging developed subject matter knowledge. The role manages and leads cross-functional program teams, delivers professional reports, develops schedules, budgets and resource plans, and tracks progress against the establishes plans, while leading less-experienced staff members. The role also identifies risks and creates mitigation plans, and reports the same to executive management.

Responsibilities

• Drive field product quality & customer experience for Home inkjet products.

• Lead moderate to high complexity projects and manages cross-functional teams and regions support partners to achieve quality goals for current products.

• Generate actionable insights through holistic and detailed analysis of monthly call, telemetry, sentiment and return data to drive improvements and customer satisfaction.

• Assess, prioritize, anddrive field issues and escalation to resolution, working closely both withcustomer support and development team.

• Leads bug trackingresolution and reporting of program risks, status, and options for resolutionto executive management.

• Feed forward learningsfrom current products to future programs.

• Understands thetechnical concepts, architecture, systems, development methods, and disciplinesassociated with the defined program, and utilizes knowledge to accelerateproject completion.

• Leads the deployment,launch, and continuous improvement of new technologies & process automationdeveloped within the company's worldwide engineering team.

• Coordinates activitiesof supporting project teams and internal and external development partners;tracks progress against established plan and makes decisions to alter or updateschedule and resource allocation to meet product requirements and developmentschedule.

• Communicates programprogress, escalations, and issue analysis to product stakeholders; collaborateswith management and internal manufacturing and development partners toimplement changes to product, process, or program plan to resolve escalatedissues, produce solutions, and ensure adherence to budgets and establishedproduct roadmaps and schedules.

• Solves difficult andcomplex problems with a fresh perspective, demonstrating good judgment inselecting creative solutions and managing projects independently.

• Leads and providesguidance and mentoring to less-experienced staff members.

Education &Experience Recommended

• Four-year or Graduate Degree in Computer Science, Engineering or any other related discipline or commensurate work experience or demonstrated competence.

• Typically has 1-2 years of work experience, preferably in engineering development and implementation, product quality, technical support, or customer-facing escalations, or a related field