Customer Service Executive

A dynamic and growing freight forwarding company headquartered in Singapore, with regional offices across the region. We are looking for a motivated, responsible and customer-oriented Customer Service Executive to join our team. The ideal candidate should have a minimum of 1 year of working experience in customer service, preferably in freight forwarding, logistics or the shipping industry

You should possess good communication and coordination skills, be proactive in handling customer enquiries, and be able to manage daily operational matters efficiently.

Job Responsibilities

• Maintain good customer relationships by delivering excellent customer service and ensuring customer satisfaction.
• Handle incoming calls, emails and customer enquiries, ensuring timely responses and efficient booking arrangements.
• Coordinate and liaise with overseas agents, warehouse personnel, carriers and local transporters to resolve daily operational matters.
• Follow up on shipment arrangements, transportation, customs declarations and delivery of goods.
• Source and negotiate competitive freight rates with overseas agents and carriers.
• Monitor shipment progress and provide timely updates to customers on shipment status.
• Handle customer feedback and complaints professionally, ensuring prompt follow-up and effective resolution.
• Provide administrative and operational support to ensure smooth daily operations.