Project Manager – API Gateway

Company Overview

Headquartered in Singapore with offices in Malaysia and India, we partner with multinational companies to deliver advanced technology and business process outsourcing solutions. We focus on customer needs to drive long-term success and exceed expectations.

Job Summary

Oversee and optimize API Gateway operations, ensuring system health, security compliance, and platform reliability through proactive monitoring, troubleshooting, vendor management, and cross-team collaboration.

Responsibilities

• Monitor daily API Gateway operations, system health, API traffic, and performance metrics to ensure optimal functionality
• Investigate and resolve API connectivity, authentication, HTTP errors, timeouts, and performance issues to maintain service continuity
• Analyze logs, alerts, and monitoring dashboards to perform root cause analysis and support incident resolution
• Manage external vendors by tracking SLAs, reviewing technical recommendations, and following up on unresolved issues to ensure service quality
• Coordinate platform upgrades, security patching, configuration changes, vulnerability remediation, and preventive maintenance to maintain system integrity
• Ensure compliance with government ICT security policies, audits, and access reviews to uphold regulatory standards
• Facilitate API onboarding, access provisioning, configuration changes, and integration testing to support new and existing services
• Maintain standard operating procedures (SOPs), runbooks, technical documentation, and operational reports for knowledge sharing and process consistency
• Collaborate with application, infrastructure, cybersecurity, and cloud teams to enhance platform reliability and performance

Required competencies and certifications

• Experience in IT operations, application support, or enterprise systems support
• Proficiency in incident, problem, and change management processes
• Strong troubleshooting, log analysis, and root cause investigation skills applied to API and system issues
• Working knowledge of HTTP/HTTPS protocols, REST APIs, JSON data format, SSL/TLS encryption, and API authentication methods
• Understanding of DNS, firewalls, load balancers, proxies, and network connectivity to diagnose and resolve network-related issues
• Basic knowledge of Linux and/or Windows server environments for system support
• Skills in vendor coordination, SLA monitoring, and maintenance management to ensure service delivery
• Strong ownership, communication, documentation, and stakeholder coordination skills to drive issue resolution and team collaboration