Administration Exec

Job Summary

Manage daily administrative operations including customer service, communication, marketing outreach, and campaign support to drive company growth and engagement.

Responsibilities

• Manage front desk operations to ensure smooth customer interactions and retail outlet efficiency
• Deliver responsive customer service to address inquiries and enhance client satisfaction
• Maintain accurate inventory records of retail products to support stock availability and sales
• Coordinate manpower planning and staff scheduling to ensure adequate operational coverage
• Oversee staff commission payments and assist with HR payroll tasks including attendance and leave tracking
• Handle employee relations by managing grievances, disciplinary actions, investigations, and exit procedures with confidentiality and fairness
• Organize and coordinate staff training programs and performance management processes, including probation reviews and improvement plans
• Facilitate relevant training sessions to ensure staff skills remain current and aligned with business needs
• Ensure compliance with employment laws, workplace safety, hygiene standards, and company policies
• Manage customer appointment scheduling to optimize service delivery and operational flow
• Assist with website content updates, social media management, video production and editing, and creation of marketing materials such as EDMs, posters, and event collateral
• Support marketing initiatives related to branding, digital campaigns, and AI integration to enhance company visibility and engagement