Customer Service (Retail Hours)

We are representing our client, a reputable market research and data collection organisation, in search of suitable candidates to join their team as a Customer Service Officer (Data Collection).

This role is based in a call centre environment and involves conducting outbound calls to member of public, coordinating data collection activities, and providing administrative support.

Job Details

• Location: Central

• Salary: Up to $3,300 per month

• Contract: Project (Dec 2026 - Jul 2027), renewable for other projects within the organisation

• Working Hours: 5 days work week across Monday to Sunday, 11am - 8pm/ 12pm to 9pm
  

Job Responsibilities

• Conduct outbound calls to member of public to perform interviews and collect required information.

• Assist respondents in completing questionnaires and provide guidance when necessary.

• Follow up with member of public to ensure the timely completion of questionnaires.

• Maintain accurate call records, survey data, and case updates using Microsoft Excel and internal systems.

• Ensure all collected information is accurate and submitted within the stipulated timelines.

• Prepare daily operational reports and maintain proper documentation.

• Identify and resolve data discrepancies where necessary.

• Provide administrative and operational support to the team.

• Maintain confidentiality and adhere to established procedures, policies, and guidelines.
  

Job Requirements

• Minimum GCE A-Level, Diploma, or equivalent qualification.

• Prior experience in call centre operations, customer service, telesales, market research, survey administration, or administrative support will be advantageous.

• Proficient in Microsoft Excel and comfortable working with computer systems and databases.

• Good communication and interpersonal skills.

• Meticulous, organised, and detail-oriented.

• Able to work independently as well as collaboratively within a team.

• Responsible, dependable, and able to manage assigned tasks within stipulated deadlines.

We regret to inform that only shortlisted candidates will be notified.

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