Outlet Manager | CBD | Start Immediate

Surrey Hills Grocer is a growing lifestyle and dining brand in Singapore, inspired by Australia’s rich produce and warm hospitality. Bringing together honest-to-goodness quality products, fresh ingredients and welcoming spaces, we aim to offer an authentic taste of Australia through our grocer, café and restaurant experiences.

Beyond our Australian-inspired cafés and restaurants, our group’s dining portfolio includes Japanese-Western cuisine, a Japanese ramen bar and a Taiwanese hotpot concept, each offering distinctive flavours and memorable dining experiences.

Job Description 💃

👥 Team Management

• Hire and interview new staff, and assess them during probation
• Plan manpower and deploy staff
• Set performance goals, give feedback and coach your team
• Recommend promotions, rewards and training

📋 Staff Conduct

• Set and uphold standards for attendance, grooming and behaviour
• Handle counselling and disciplinary matters with H

🍽️ Customer Service

• Make sure every guest gets great service and warm hospitality
• Handle customer feedback and escalated issues

💰 Outlet Performance

• Manage sales reporting, cash and budgets
• Control costs, labour and wastage
• Track results and find ways to grow sales

📦 Inventory & Suppliers

• Manage ordering, receiving and stock-taking
• Work with suppliers to keep quality up

✅ Safety & Compliance

• Ensure food safety, hygiene and SOPs are followed.

Requirements

• Proven experience in restaurant management, with a strong understanding of F&B operations.
• Excellent leadership and interpersonal skills, with the ability to motivate and inspire a team.
• Strong customer service orientation and problem-solving abilities.