SERVICE MANAGER

Job Description:

• Supervise and coach all FOH service staff, including catering executives, supervisors, and part-time assistants
• Conduct daily pre-shift briefings, service standards checks, and floor walk-throughs
• Own the dining experience: ambiance, cleanliness, queue management, guest flow, and service timing
• Manage staffing schedules and deployment across counters, serveries, and catered function setups
• Handle guest feedback and service recovery in a professional and timely manner
• Work closely with the culinary team on service transitions, menu changes, and special promotions
• Train team on Chinese dining etiquette, service protocols, and brand standards
• Monitor FOH equipment, mise en place, and supply levels; escalate to operations as needed
• Ensure all team members are certified in basic food hygiene; drive food safety practices on the floor
• Support Account Manager in client reporting, site visits, and special events