Chief Operating Officer

Job Summary

We are seeking an experienced and results-driven Chief Operating Officer (COO) to oversee the company's daily business operations, drive operational excellence, improve profitability, and support long-term business growth.

The COO will be responsible for managing restaurant operations, optimizing internal processes, overseeing departmental performance, and ensuring the efficient execution of the company's business strategies.

Key Responsibilities

1. Operations Management

• Oversee daily restaurant and overall business operations.

• Develop and implement operational policies, procedures, and Standard Operating Procedures (SOPs).

• Ensure operational efficiency, service quality, and consistency across departments.

• Monitor restaurant performance and resolve operational issues promptly.

• Coordinate between management, kitchen, service, and administrative teams.

2. Financial & Cost Management

• Monitor operational budgets, revenue, expenses, and profitability.

• Implement cost-control measures covering food costs, labour costs, and operating expenses.

• Review financial and operational performance reports.

• Identify opportunities to improve productivity and profitability.

• Work closely with the finance team on budgeting and financial planning.

3. Human Resource & Team Leadership

• Supervise department heads, restaurant managers, and operational teams.

• Oversee manpower planning, recruitment, employee performance, and workforce allocation.

• Establish performance targets and Key Performance Indicators (KPIs).

• Develop leadership capabilities and promote employee accountability.

• Ensure compliance with Singapore employment regulations and company policies.

4. Business Strategy & Development

• Work closely with the CEO to develop and execute business strategies.

• Identify opportunities for business expansion and operational improvements.

• Support new restaurant openings, business partnerships, and expansion projects.

• Evaluate market trends and recommend strategies to strengthen competitiveness.

• Drive initiatives that support sustainable business growth.

5. Quality Control & Compliance

• Maintain high standards of food quality, customer service, hygiene, and workplace safety.

• Ensure compliance with relevant Singapore regulatory requirements, including applicable MOM, SFA, and workplace safety regulations.

• Conduct regular operational reviews and internal audits.

• Address customer complaints and implement corrective actions.

• Establish risk management and operational contingency procedures.

6. Process Improvement & Digital Transformation

• Identify opportunities to streamline workflows and improve operational efficiency.

• Lead the implementation of digital systems, automation, and AI-driven management solutions.

• Improve reporting systems, data accuracy, and communication between departments.

• Monitor operational KPIs and use performance data to support management decisions.

Job Requirements

• Bachelor's Degree in Business Administration, Hospitality Management, Operations Management, or a related discipline.

• Minimum 8–10 years of relevant management experience, preferably in the F&B or hospitality industry.

• Proven experience in senior operations management or executive leadership roles.

• Strong understanding of restaurant operations, financial management, and workforce planning.

• Excellent leadership, strategic planning, communication, and problem-solving skills.

• Ability to manage multiple departments and deliver measurable business results.

• Familiarity with Singapore employment regulations and F&B regulatory requirements.

• Strong organizational skills and ability to work in a fast-paced environment.

Key Performance Indicators (KPIs)

• Revenue growth and overall business profitability.

• Food cost, labour cost, and operational expense control.

• Operational efficiency and service standards.

• Customer satisfaction and complaint resolution.

• Employee productivity, retention, and management performance.

• Achievement of business development and expansion objectives.

• Compliance with regulatory and internal operational standards.

Additional Responsibilities

The COO may be required to undertake other executive management responsibilities assigned by the CEO or Board of Directors in accordance with the company's business objectives.