BUSINESS DEVELOPMENT MANAGER

A Business Development Manager (BDM) in the travel industry drives commercial growth, expands market share, and builds strategic partnerships with corporate clients, travel agencies, airlines, hotels, or tourism boards

Client & Partner Acquisition: Identify, pitch, and secure corporate accounts, travel agents, B2B allies, or high-net-worth clients.

Partnership Management: Build alliances with airlines, hoteliers, destination management companies (DMCs), and online travel agencies (OTAs).

Sales & Revenue Growth: Own the full sales cycle—from prospecting and proposal creation to commercial negotiation and contract closure—to meet revenue and margin targets.

Market Research & Intelligence: Monitor travel trends, competitor pricing, and regional regulations (such as cross-border transport or visa updates).

Cross-Functional Collaboration: Work closely with marketing, operations, and product teams to design custom travel packages, corporate MICE (Meetings, Incentives, Conferences, and Exhibitions) programs, or loyalty initiatives.

Key Duties and Responsibilities

• Business & Market Expansion:Identify and target new business opportunities, corporate accounts, and B2B/B2C distribution channels.Conduct market research to track travel trends, customer demands, and competitor activities.Formulate long-term strategic plans and market entry initiatives to grow the company's footprint.
• Partnership & Relationship Management:Build and maintain strong networks with airlines, hotels, tour operators, tourism boards, and travel agents.Negotiate contract terms, commission rates, and service-level agreements (SLAs) with suppliers and strategic partners.Manage and retain existing client accounts to ensure long-term loyalty and repeat business.
• Sales & Proposal Development:Promote holiday packages, corporate travel management services, ticketing, visa assistance, and group tour offerings.Prepare tailored business proposals, rate sheets, and commercial presentations for prospective clients.Drive sales activities to hit and exceed assigned revenue and growth targets.
• Cross-Functional Collaboration:Work closely with marketing teams to align promotional campaigns, co-branding, and seasonal travel pushes.Coordinate with operations, ticketing, and customer service departments to ensure smooth booking fulfillment and traveler satisfaction.Represent the company at industry trade shows, networking events, and global tourism conferences.

Roles & Responsibilities:

• Develop and implement business development strategies for travel and tourism services.
• Identify new clients, corporate customers, travel partners, and business opportunities.
• Promote holiday packages, tour packages, corporate travel services, visa assistance, ticketing, hotel booking, and travel-related services.
• Build and maintain strong relationships with customers, travel agents, airlines, hotels, tour operators, and business partners.
• Prepare proposals, quotations, travel packages, and business presentations for clients.
• Conduct market research to identify travel trends, customer demand, and competitor activities.
• Negotiate contracts, rates, and service agreements with suppliers and partners.
• Meet sales targets and contribute to company revenue growth.
• Handle corporate travel accounts and group tour enquiries.
• Coordinate with internal teams to ensure smooth booking, documentation, and customer service.
• Support marketing campaigns, promotions, social media activities, and travel exhibitions.
• Monitor customer feedback and recommend improvements to travel products and services.
• Prepare regular sales reports, business development updates, and revenue forecasts for management.
• Ensure all business activities comply with company policies and relevant travel industry requirements.

Job Requirements:

• Diploma or Degree in Business Management, Tourism, Hospitality, Marketing, or a related field.
• Relevant experience in travel, tourism, hospitality, sales, or business development is preferred.
• Strong knowledge of travel packages, ticketing, hotel booking, visa procedures, and tourism services.
• Good sales, negotiation, communication, and presentation skills.
• Able to build strong customer and partner relationships.
• Strong business development mindset with the ability to identify new opportunities.
• Able to work independently and achieve sales targets.
• Good coordination, planning, and problem-solving skills.
• Proficient in Microsoft Office and online travel booking platforms.
• Able to manage multiple clients, enquiries, and follow-ups professionally.
• Willing to work flexible hours, weekends, or public holidays when required.
• Positive attitude, customer-focused, responsible, and results-oriented.

Preferred Skills:

• Experience in corporate travel, group tours, inbound or outbound tourism.
• Existing network with travel agents, airlines, hotels, and tour operators will be an advantage.
• Knowledge of GDS systems such as Amadeus, Sabre, or Galileo is preferred.
• Ability to speak multiple languages will be an added advantage.