ADMINISTRATION MANAGER

An Administration Manager in Travel

oversees both general administrative operations and the end-to-end execution of corporate or tour travel programs

Travel Policy & Program Management: Create, update, and enforce corporate travel policies, spending limits, and allowance guidelines.

Itinerary & Logistics Coordination: Oversee complex domestic and international travel arrangements, group transport, and accommodation bookings.

Compliance & Documentation: Ensure proper legal compliance, including tracking passports, visas, border entry requirements, and health/vaccination protocols.

Expense & Budget Oversight: Audit travel and expense (T&E) reports, manage corporate credit card programs, reconcile invoices, and analyze spending data for cost-saving opportunities. [1, 2, 3]

Supplier & Vendor Management: Negotiate and monitor contracts with airlines, hotels, and Travel Management Companies (TMCs) or external agents.

Duty of Care & Emergency Support: Lead risk management, crisis response, and last-minute disruption or re-booking support for travelling employees.

Travel Technology Stack: Administer booking and expense platforms (such as SAP Concur or Global Distribution Systems).

General Administrative Supervision: Manage office support staff, handle departmental budgeting, coordinate facility or event logistics, and generate executive performance reports
Conduct training on service standards for employees.

• Develop corporate governance measures.

• Develop disaster relief, incident and contingency guidelines.

• Develop safety and security guidelines for developed schedules.

• Ensure accurate and timely reporting of vendors' performance.

• Ensure tour operations follow regulations including visa and immunisation requirements.

• Evaluate how latest technology trends can be leveraged on to improve productivity and innovation.

• Evaluate performance of travel operations teams.

• Gather and analyse feedback for operational improvements and product development.

• Implement department's recruitment and retention efforts.

• Manage budgets in accordance with departmental work plans.

• Manage customer issues and disputes.

• Manage escalated contractual issues with existing vendors.

• Monitor adherence to service level standards by vendors.

• Monitor vendors' adherence to safety and health guidelines at sites.

• Propose department's budgets for management approval.

• Provide on-the-job training to staff.

• Recommend improvements to customer service experience.

• Review customer demand data to support the product and experience development department.

• Schedule tour guiding assignments based on fit and availability.