SALES SUPERVISOR

We are looking for a motivated, responsible, and results-driven Sales Supervisor to lead and manage the sales team, drive business growth, achieve sales targets, and maintain strong customer relationships.

The successful candidate will be responsible for supervising daily sales activities, monitoring staff performance, developing sales strategies, identifying new business opportunities, and ensuring excellent customer service.

Roles and Responsibilities

1. Sales Team Management

• Supervise, lead, and motivate the sales team to achieve sales targets.

• Assign sales duties and responsibilities to team members.

• Monitor daily sales activities and staff performance.

• Provide guidance, coaching, and training to sales staff.

• Conduct regular sales meetings and performance reviews.

• Ensure sales staff maintain professional conduct and discipline.

2. Sales Planning and Target Achievement

• Develop and implement sales plans and strategies.

• Set monthly, quarterly, and annual sales targets.

• Monitor sales performance and ensure targets are achieved.

• Identify opportunities to increase sales and market share.

• Recommend improvements to increase sales productivity.

3. Customer Relationship Management

• Build and maintain strong relationships with existing customers.

• Identify and develop new customers and business opportunities.

• Handle customer enquiries, complaints, and feedback.

• Ensure high standards of customer service and satisfaction.

4. Business Development

• Identify potential markets and new business opportunities.

• Conduct market research and competitor analysis.

• Develop strategies to attract new customers.

• Promote company products and services.

• Support business expansion and revenue growth.

5. Sales Monitoring and Reporting

• Monitor daily, weekly, and monthly sales performance.

• Prepare sales reports and submit them to management.

• Track sales targets, revenue, and individual staff performance.

• Analyse sales trends and identify areas for improvement.

• Provide regular updates on market conditions and customer feedback.

6. Sales Operations Management

• Coordinate with other departments to ensure smooth sales operations.

• Ensure sales orders are processed accurately and on time.

• Monitor customer orders, deliveries, and outstanding payments.

• Ensure proper documentation and sales records are maintained.

• Follow company sales policies, procedures, and pricing guidelines.

7. Marketing and Promotion

• Assist in planning and executing sales promotions and marketing campaigns.

• Recommend promotional activities to increase sales.

• Monitor the effectiveness of marketing and promotional activities.

• Support product launches and new product introductions.

8. Management Support

• Report sales performance and business development activities to management.

• Provide recommendations to improve sales strategies.

• Assist management in budgeting and sales forecasting.

• Perform other sales-related duties as assigned by management.

• Proven ability to lead and motivate a sales team.

• Strong negotiation, communication, and interpersonal skills.

• Good customer relationship management skills.

• Strong business development and problem-solving abilities.

• Target-oriented and able to work under pressure.

• Proficient in Microsoft Office and sales reporting systems.