Technical Service Manager #IAC
About this job
Responsibilities
• Responsible for managing and planning on customer support activity, including developing process and procedure related aspect
• Audit product delivery quality, prompt response on problem resolution to meet customer expectations and satisfaction
• Maintain and ensure compliance of performance audit process
• Manage continuous quality improvement program
• Deployment of customer audit process and reporting in assigned area as per requirement set
• Assist in collective data analysis and focus on key performance indices defined and regular reporting
• Any other ad-hoc duties as assigned by supervisor.
Requirements
• Bachelor’s degree in Computer Sciences or equivalent
• At least 7 years of technical service experience in IT services
• Working knowledge on setting up and managing Windows/Linux servers
• WOG experience is preferred
• Knowledge and experience in planning of IT systems and process
Interested applicants, please email your resume to Andre Chua Jing Ming
Email: [email protected]
CEI Reg No: R1989053
EA Licence No: 99C4599
Recruit Express Pte Ltd
Market insight
115% above the medianExplore related jobs
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The employer lists $7,000 – $14,000 for this role at RECRUIT EXPRESS PTE LTD in River Valley. For comparison, the local market median is about 4 888 $ based on 3 171 similar offers.
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