[MNC] Network Operations Manager

Responsibilities

• Manage outsourced network operations services to ensure service quality and compliance with agreed SLAs.

• Monitor operational performance, including incident response, resolution times and service standards.

• Conduct service performance reviews and follow up on corrective actions.

• Oversee major network incidents, root cause analysis and post-incident reviews.

• Coordinate with internal technical teams and business stakeholders to resolve service issues.

• Ensure timely and effective communication of incidents, service disruptions and updates.

• Support service transitions, knowledge transfer and operational readiness.

• Improve operational procedures, escalation processes and service delivery efficiency.

• Ad hoc duties as assigned.

Requirements

• Degree or Diploma in Telecommunications, Electrical/Electronic Engineering, Information Technology, Computer Science or a related discipline.

• At least 5 - 8 years of experience in network operations, telecommunications operations, NOC or service assurance.

• Comfortable working in a 24/7 network operations environment.

• Strong knowledge of incident management, fault resolution and network monitoring.

• Familiarity with telecommunications technologies such as OTN, SDH, Ethernet, MPLS and IP services.

• Strong stakeholder management, communication and problem-solving skills.

• Ability to communicate technical issues clearly to both technical and non-technical stakeholders.

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R24120209 (GAN CHYE SHEN)

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