Guest Experience Specialist, Concierge (The Laurus)

Job Summary:

We are seeking a service-oriented Concierge to support guest arrivals, departures, and day-to-day concierge operations. This role plays an important part in creating a warm first and last impression by assisting with luggage, guest escorting, transportation support, and general guest assistance, while ensuring all public-facing concierge areas remain organized and guest ready.


Key Responsibilities:

• Welcome guests warmly upon arrival and departure, offering assistance in a courteous and professional manner.
• Handle luggage, parcels, and guest items accurately and efficiently, including storage, tagging, tracking, and retrieval.
• Escort guests to rooms and hotel facilities when required.
• Assist with basic directions, transportation coordination, and general local information.
• Maintain the appearance and readiness of the entrance, lobby, bell desk, and luggage storage areas.
• Support Concierge, Front Office, and Butler teams to ensure smooth guest movement and service delivery.
• Respond promptly to guest requests within assigned scope and escalate more complex matters when required.
• Ensure equipment, trolleys, and operational tools are clean, functional, and properly stored.
• Uphold grooming, etiquette, and brand standards at all times.

Requirements:

• Minimum GCE ‘O’ Level or equivalent.
• Minimum 1 year experience in bell or guest service roles.
• Good communication skills and a friendly, approachable demeanor.
• Team player with a proactive and service-oriented attitude.
• Knowledge of hotel systems and concierge procedures is a plus.