Wintel Engineer / Technical Service Engineer (Ref 19491)

Responsibilities

• Implementation of Windows based infrastructure based on business requirements.

• Ongoing maintenance, security, and availability of Windows based infrastructure based on business requirements.

• Troubleshoot and resolve Windows OS related incidents and problems according to customer processes.

• Perform Root Cause Analysis (RCA) for OS related service problems as part of problem management.

• Liaise with support vendors for maintenance, support or issues resolution.

• Support Windows Server based systems, system software, clustering software and system management agents.

• Assist in analysing historical usage for tracking and trending by CPU, memory, I/O and storage.

• Implement capacity improvement plan.

• Assist in developing and maintaining the Technical Disaster Recovery Plan. Provide technical support during disaster and execute Technical Disaster Recovery plan during DR and DR drill.

• Setting up and managing Windows Active Directory experience inclusive of managing GPOs and user profiles, Windows Clustering, VMWare hosts (inclusive of VCenters) and virtual machines including all OS platforms (Linux and windows), Hyper-V and virtual machines, Symantec Endpoint Protection Manager, Netbackup and/or BackupExec, including defining backup policies based on industry standards.

• Review event logs on a regular basis based on business requirements.

• Manage the server OS patching procedure and security hardening.

• Writing/updating technical design, build and process documentations.

Requirements

• Bachelor Degree or Diploma in Electrical/Electronic/Computer Engineering/Information System.

• Familiarity in carrying out Deep level Windows server OS troubleshooting and problem resolution

• Working experience of installation and operation of Windows Servers (2003/2008/2012) operating systems, software and backup solutions.

• Familiarity with enterprise virus protection software.

• Working knowledge in Hyper-V, VMware vSphere 4.x and above.

• ITIL Foundation certified or equivalent work experience.

• Some automation and scripting experience and SAN storage knowledge would be an advantage.

• Effective communication skills.

• Self-driven and ability to work independently.

Licence no: 12C6060