Sales Support Manager

Company Overview

GEODIS Singapore Pte Ltd is a global logistics provider specializing in freight forwarding and supply chain solutions, committed to delivering efficient, compliant, and customer-focused services.

Job Summary

Drive solution-based sales and key account management by supporting global sales processes, enhancing eService tool utilization, and ensuring compliance to optimize profitability and customer satisfaction.

Responsibilities

• Develop and maintain customer relationships by transitioning from product sales to solution sales through global sales process implementation, training, and compliance enforcement
• Improve eService tool utilization by delivering targeted training and ensuring adherence to compliance standards
• Enforce commercial rules to increase consistency in services and pricing across accounts
• Develop concept sales strategies to expand business opportunities
• Orchestrate multi-country sales opportunities to maximize global account potential
• Support global Request for Quotations (RFQs) by providing accurate, compliant quotations aligned with customer freight management needs and company SOPs
• Contribute to defining and improving Key Performance Indicators (KPIs) related to auto-rating and quoting efficiency
• Facilitate ongoing communication and alignment between Operations and Business Development teams to ensure billing accuracy and profitability
• Lead process improvements with EDI Core team and BPO as a Key User to reduce auto-rating errors
• Train and guide sales support executives to ensure EDI compliance and improve opportunity closing rates
• Support the sales department by understanding client freight requests and optimizing Profit and Loss outcomes
• Analyze sales opportunities and negotiate with procurement to increase hit rates and market share
• Collaborate with Business Development, stakeholders, and procurement to support tender management and deliver competitive solutions
• Maintain compliance with EDI standards and improve auto-rating KPIs
• Support sales initiatives and campaigns to drive business growth
• Maintain an updated and competitive cost folder to support sales activities

Preferred competencies and qualifications

• At least 5-10 year’s working experience, preferably in the Freight Forwarding industry
• Pro-active, interested in and able to find solutions
• Able to work within a team.
• Hands-on attitude towards work.
• Ability to translate customer needs into business supporting solutions
• Ability to set, follow up and accomplish clear objectives
• Ability to work independently as well as in a (virtual) team environment
• A pragmatic approach to work and the ability to be flexible when needed
• Communicative, able to create trustful relations in spite of cultural differences and geographical distance
• Strong time and task management, able to plan, organise and handle multiple assignments
• Well organized with interest to develop structures, methods and tools
• Ability to establish and maintain effective working relationships