Assistant / Deputy Clinic Manager

Job Summary

We are a GP clinic seeking a Assistant / Deputy Clinic Manager to lead daily operations, support clinical and administrative tasks, manage patient feedback, oversee claims and payments, and drive staff training and marketing initiatives across multiple locations.

Responsibilities

• Lead and coordinate daily clinic operations to ensure efficiency and service quality
• Perform clinic assistant duties including patient registration, medication dispensing, payment collection, claims submission, and assisting doctors during clinical procedures
• Manage patient feedback and resolve complaints related to operational and medical services
• Oversee insurance and government scheme claims processing, ensuring timely follow-up on rejected or returned claims
• Monitor and follow up on outstanding patient payments to maintain financial accuracy
• Develop and implement online and offline marketing strategies aligned with company policies and business goals
• Supervise clinic staff compliance with company policies and procedures, providing actionable feedback to management
• Manage staff training programs to enhance clinical skills and ensure attendance at relevant courses
• Model and enforce high standards of service and patient care among clinic staff and doctors
• Coordinate formal responses to audit requests in collaboration with the Medical Director
• Execute ad-hoc projects assigned by management to support clinic objectives
• Travel between Yishun and Boon Keng / Bendemeer clinic locations as required
• Work shifts including weekends to maintain clinic coverage and service continuity

Preferred competencies and qualifications

• Experience in clinic management or healthcare operations
• Ability to manage multi-location clinic logistics and staff coordination
• Skills in marketing strategy development for healthcare services

Other Information

• Shift work including weekends and weekday nights required
• Travel between Yishun and Boon Keng / Bendemeer areas required