Patient Financial Counselling Associate | Customer Service & Healthcare Support #HDC

Patient Financial Counselling Associate

Join a healthcare team where your customer service skills and attention to detail can make a meaningful difference. In this role, you will guide patients through financial matters related to their care, helping them understand available payment options while delivering a positive service experience.

This opportunity is well-suited for individuals with experience in customer service and strong numerical aptitude. Candidates with financial counselling or accounts-related experience are also encouraged to apply, provided they enjoy interacting with people and delivering quality service.

Key Responsibilities

• Provide financial counselling to patients by explaining estimated treatment costs, payment options, and available financial assistance schemes.
• Support patients and their families with financial-related enquiries in a professional and empathetic manner.
• Refer patients requiring additional financial assistance to the relevant support teams where appropriate.
• Maintain accurate and timely documentation of all financial counselling activities.
• Monitor patient deposits and facilitate collection of applicable payments.
• Coordinate with insurers, employers, and relevant stakeholders to obtain required billing documents and guarantee arrangements.
• Identify complex cases and escalate them appropriately in accordance with established procedures.
• Work closely with internal departments to ensure smooth financial counselling operations and a seamless patient experience.
• Support operational activities, including training coordination, process improvements, system enhancements, user testing, and continuous improvement initiatives.
• Undertake other duties assigned to support departmental operations.

Requirements

• Diploma qualification or below.
• Experience in customer service is preferred.
• Candidates with financial counselling or accounts-related experience are welcome to apply.
• Comfortable handling numbers, financial information, and administrative processes.
• Strong interpersonal and communication skills with a customer-focused mindset.
• Able to work independently while collaborating effectively with different stakeholders.
• Proficient in Microsoft Office applications.

Interested applicants, please send your updated resume to [email protected].

Leon Leong De Cong
R1551708
Recruit Express Pte Ltd
EA License No. 99C4599