Sales Admin Support

*Sales Admin Support – Job Description*

The Sales Admin Support is responsible for supporting the day-to-day operations of the Sales, Purchasing and Consignment teams. The role focuses on managing sales enquiries, maintaining vehicle listings, updating internal records and reports, coordinating schedules, and ensuring leads are distributed promptly to the relevant teams.

To provide efficient administrative and operational support to the sales-related departments, ensuring customer enquiries are handled promptly, leads are properly distributed, listings remain accurate and up to date, schedules are well coordinated, and internal records and reports are consistently maintained.

*Key Responsibilities*

*1. Lead & Enquiry Management*

Monitor enquiries from Social Media accounts and CRM system

Monitor social media comments for potential sales enquiries.

Obtaining customers' contact details and distribute leads to the appropriate Sales Admin, Sales or Consignment team.

Assisting the Sales Admin team with enquiries and operational matters when required.

*2. Vehicle Listing & Online Platform Management*

Upload and maintaining vehicle listings across platforms

Update vehicle pricing and listing information when required.

Share Facebook listings to relevant groupchats

Monitor and update SGCM Direct Listing closures.

*3. Scheduling & Appointment Coordination*

Maintain and updating Salesmen and Purchasers' schedules in Google Calendar.

Monitoring the Purchaser Appointment Tracking to ensure appointments and assignments are properly recorded.

*4. Consignment Administration*

Add and remove vehicles from Consignment trackers.

Monitor the Consignment Group Chat and assist with updates.

Conduct weekly reviews of all Consignment trackers across the teams.

*5. Customer Reviews & Online Reputation*

Responding to Google and Facebook reviews/comments.

Maintain records of negative reviews in Notion for follow-up.

Track and update total Google and Facebook review counts.

*6. Reporting & Data Management*

Maintain and monitor the Sales Admin Report and other operational trackers.

Prepare and circulate the weekly Deposit List.

Create and maintain monthly tabs for Consignment and Distribution trackers.

Set up the new Sales Admin Report Excel for each month.

Key Requirements

 Diploma, NITEC, or equivalent qualification in Business Administration or related field

 Minimum 1–2 years of administrative experience; automotive industry experience is a bonus

 Proficient in Microsoft Office applications (Excel, Word, Outlook)

 Strong organizational and multitasking skills

 Good communication and interpersonal abilities

 Detail-oriented with strong accuracy in documentation

 Ability to work independently and in a fast-paced environment

 Positive attitude and team player mindset

 Able to work on Weekends