Perm Concierge (Weekdays only) #JTL

• Handle systems relating to shopper management and assist in mall inspection

• Assist CMO in tenant relation matters (E.g. Facilitatetenant’s request and issuance of mall communication materials)

• Provide assistance and general information to shoppers at the Concierge Desk

• Handle the administrative and clerical work relating to the events and promotions at the mall

• Handle mall redemption programs such as vouchers, premiums, and parking

• Assist in customer reward programs including educating tenants on the voucher program

• Assist in collating tenants’ gift voucher reimbursement.

• Assist in events at the mall, especially weekends, whenever necessary. This includes facilitating logistics setup, taking photos, etc.

• Handling and administering Lost & Found items

• Answering incoming phone lines and email enquires

• Assist with assigned administrative duties from Marcom Manager

• Assist Marcom Manager/ Snr Marcom Executive to manage Customer Service Assistance and ensure smooth day-to-day operations at the Concierge Desk. This includes efficient allocation of tasks among officers, conflict resolution, etc.

• Prepare monthly duty roster and ensure efficient allocation of manpower.

• Any other duties and responsibilities as may be reasonably requested by your immediate supervisor from time to time.

Requirements

• Preferably with 2-3 years of relevant concierge or front desk experiences

Interested candidates please send in your resume to:
Topaz Liang Huimin (CEI No. R1104500), email to: [email protected]
EA License No: 99C4599