Lifestyle Concierge (Shift Work)

Member Relations:

• First Point of Contact: Greet members warmly, respond promptly to inquiries, and ensure exceptional service to build strong, lasting relationships.

• Membership Management: Process new applications, update member records, and ensure compliance with policies while maintaining confidentiality.

• Member Communication: Keep members informed about upcoming events, promotions, and offerings through newsletters, invitations, and reminders.

• Personalized Service: Assist with special requests, such as booking reservations, arranging private events, and offering tailored recommendations.

• Issue Resolution: Handle member concerns, complaints, and feedback with professionalism, ensuring timely and satisfactory resolutions.

• Financial Management: Manage membership fee collections, process payments, and maintain accurate financial records for dues and transactions.

• Event Promotion: Collaborate with the Lifestyle Producer and Relationship Manager to promote member-exclusive events and maximize engagement through targeted communication.

• Member Experience Enhancement: Identify opportunities to enhance the overall member experience and encourage participation in activities.

Administrative Duties:

• Reservation Coordination: Manage dining, event, and facility reservations, ensuring accuracy and real-time updates in the system.

• Information Dissemination: Communicate policies, event details, and updates to members and guests via phone, email, and in-person interactions.

• Record Keeping: Maintain thorough, accurate records of member interactions, membership status, and guest visits for efficient tracking.

• Standards & Maintenance: Ensure the front desk and service areas uphold high standards of cleanliness, comfort, and luxury.

Job Requirement

• Experience in customer service preferably in hospitality