Retail assistant

Key responsibilities

• Greet walk-in showroom customers, actively listening to understand their unique health, medical, or lifestyle goals

• Conduct engaging, live demonstrations of products (e.g., explaining how a Continuous Glucose Monitor (CGM) sensor tracks glucose, or how to read heart metrics on an ECG smart ring)

• Meet and exceed individual and store sales goals by cross-selling and upselling complementary health accessories or consumer wellness packages

• Assist existing customers with device troubleshooting, basic technical support, hardware calibration, and pairing devices to mobile health apps

• Maintain an immaculate, high-end showroom floor and ensure all interactive display units are fully charged, functional, and clean

• Handle cash and cashless transactions accurately using the Point-of-Sale (POS) system

• Assist with product warranties, exchanges, and the basic coordination of equipment rentals (e.g., oxygen concentrators)

• Monitor stock levels on the retail floor, manage timely replenishment from the stockroom, and participate in regular inventory audits

• Document customer feedback and common technical queries in our CRM system, reporting trends to management to help improve the overall patient experience

About you

• 1 to 3 years of experience in retail sales, hospitality, or frontline customer service
• Nursing background or experience in consumer electronics, health supplements, medical devices, or wellness retail is a major advantage
• Highly comfortable learning, utilizing, and explaining mobile applications and health-tech hardware
• Exceptional communication skills with a compassionate, patient approach—especially when teaching elderly customers how to navigate tech platforms