Facilities Operation Manager

Responsibilities

• Manage and oversee daily facilities operations to ensure service delivery complies with contractual requirements, KPIs, and operational standards.
• Lead and supervise technical staff, supervisors, operators, and service personnel in supporting day-to-day facilities management, maintenance and Smart Operations Centre activities.
• Supervise the maintenance and operation of building M&E systems, including electrical, ACMV, plumbing, fire protection systems, pumps, building management systems and operational monitoring platforms.
• Monitor security and non-security alerts within the Smart Operations Centre and ensure timely response, escalation and resolution by operations personnel.
• Evaluate operational incidents and coordinate with internal departments, contractors, service partners and service providers for issue resolution and corrective actions.
• Plan, monitor, and supervise preventive and corrective maintenance programmes to ensure reliability of building systems and minimize operational disruptions, including ad-hoc repairs, urgent rectification works, and improvement projects.
• Monitor contractor and vendor performance to ensure all works are completed in accordance with quality standards, safety regulations, contractual obligations, and service level requirements.
• Utilize monitoring systems and operational software to diagnose issues, analyze operational data, and generate reports for management review.
• Coordinate with agency representatives, stakeholders, and clients through site meetings, operational updates, incident reporting, and progress reviews.
• Verify work completion, review claims and invoices, and follow up on payment submissions and approvals.
• Maintain accurate operational documentation, including maintenance records, incident logs, inspection reports, service reports, and rectification tracking records.
• Ensure operational equipment, monitoring systems, and facilities infrastructure remain functional and serviceable at all times.
• Gather feedback from stakeholders and recommend operational improvements to enhance service delivery and operational efficiency.

Requirements

• Diploma or Degree in Engineering, Building/Facilities Management or related discipline.
• Minimum 7 years of relevant experience in facilities management, operations, or building maintenance environment.
• Experience in managing large-scale facilities or integrated operations projects will be advantageous.
• Strong knowledge of M&E systems, facilities operations, maintenance planning and contractor management.
• Able to work 12-hour rotating shifts.

Interested applicants are welcome to submit your MS Word resume to [email protected]

EA Personnel: R1107675
Agency No.: 07C3676