Guest Service Leader

Company Overview

Holiday Inn Express Singapore Orchard Road is an award-winning green hotel located in central Singapore near Orchard Road’s shopping district. It offers 221 modern rooms, free Wi-Fi, breakfast options, a fitness center, and easy access to major attractions and transport.

Job Summary

Guest Services Leader plays a key role in delivering consistent, reliable service and maintaining high cleanliness and manpower productivity standards. This role ensures Guest Services Agents consistently deliver the Holiday Inn Express guest experience.

Responsibilities

• Deliver consistent and reliable guest service aligned with Holiday Inn Express standards
• Maintain superior cleanliness standards in guest service areas to enhance guest satisfaction
• Optimize manpower productivity by effectively coordinating Guest Services Agents’ tasks
• Prepare for shifts by actively gathering and applying relevant knowledge to anticipate guest needs
• Welcome and connect with guests thoughtfully to create a positive and personalized experience
• Demonstrate initiative and ownership by proactively addressing guest requests and going beyond expectations
• Foster a professional and personable environment by engaging naturally and respectfully with guests and team members