Customer Service Associate - Order Fulfillment (MNC) #HZO

Working Hours: 5.5 days office hours
Location: Bendemeer
Salary: Up to $3.5K + Completion Bonus

Job Scope:

• Prepare and prioritize customer orders to ensure a continuous and balanced workflow for the Order Processing team.
• Process customer orders accurately and efficiently in accordance with established procedures and service level agreements (SLAs).
• Verify order information including product availability, pricing, customer details and shipping requirements prior to processing.
• Monitor order queues and coordinate with Logistics to maintain smooth order flow throughout the day.
• Update order status accurately within the Order Management System.
• Identify and resolve routine order discrepancies, escalating complex issues where necessary.
• Coordinate closely with Customer Service, Warehouse and Logistics to ensure timely order fulfilment.
• Support inventory reconciliation and order verification activities where required.
• Identify workflow bottlenecks and recommend process improvements to enhance operational efficiency.
• Prepare, pack and organise completed orders for dispatch.
• Coordinate with external delivery providers and act as the point of contact for delivery-related matters.
• Ensure special delivery requests and urgent deliveries are fulfilled accordingly.
• Handle ad-hoc collection and delivery requests, including internal document runs and banking activities where required.
• Work collaboratively with Order Processing, Customer Service, Logistics, Warehouse, Sales and Finance teams.
• Ensure compliance with company policies, quality standards and operational procedures.
• Maintain accurate operational records and documentation.
• Support business continuity by providing operational assistance during peak periods or manpower shortages.
• Participate in cross-training initiatives to broaden operational capabilities.
• Undertake any other duties assigned by the supervisor

Job Requirements:

• Min. 1-2 years relevant experience in order fulfillment/ CS roles
• Able to start immediate/ within a short notice preferred

Interested candidates may apply by submitting their updated resume to [email protected]

Melissa Zhang Zhiqi (Mezzo)
CEI No: R2197564
Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599